Frequently Asked Questions

How Works

Have Questions? We Have Answers.

The old adage that the fire service is “100 years of tradition unimpeded by progress” seems to hold true when it comes to training materials for the emergency services. That’s what we’re here for! HeroPrep offers a high tech alternative for preparing for Firefighter I, II, and EMT exams. Gone are the days of dull old-fashioned videos that the instructor can never seem to get right on a VCR, as are the photocopied practice tests with spelling errors that have been copied hundreds of times over.

We realize that studying through an online system may be a daunting task for some, use this page to get answers to some of the most commonly asked questions. If you have any more questions or concerns before registering please feel free to contact us at any time.

  • How does it work?

    We offer practice quizzes for Firefighter I&II as well as the NREMT-B exam. All you have to do is pick your exam type and complete the simple registration process. After registration you can immediately login and begin taking our practice tests. Each subject is broken down into different topics allowing you to pinpoint what areas you need to focus your studies on. We also provide detailed graph views of your progress and a summary of your usage. Visit our How It Works page for more of what your membership offers.

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  • Will HeroPrep work on my smartphone, tablet, or computer?

    HeroPrep is a web-based study system. What this means is that all you need is an active internet connection to access our quizzes from ANY device. We work on all smartphones, tablets, and computers. There are no special hardware/software requirements. If you can browse the internet you can use our program. If you have any trouble accessing our website please contact our support staff so we can quickly resolve any problems you may be encountering.HeroPrep works on all devices

  • Is my information 100% secure?

    We take customer privacy very seriously. All credit card transaction are encrypted over our secure server. We will never sell your contact information. Any information you provide will only be used for login and communications directly from us regarding your account. Take a look at our Privacy Policy page to fully understand how your information is used and processed. 


  • How much time do I need?

    HeroPrep currently offers 30 day membership periods. Don’t wait until your test day is coming up. Begin studying early with our system along with any books and materials you may have. If at the end of your membership you feel you need more time you can simply extend your membership period from your control panel. We hate hidden fees and gimmicks so we do not automatically renew your membership without permission.


  • What if I don’t pass?

    No worries! We offer a 100% Pass Guarantee. If you fail there is no reason to stress, just contact us and we will renew your membership to make sure you pass. We will renew your membership as long as it takes you to pass the exam. Our support staff is always available for any questions you may have regarding the exams.


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